Snam’s commitment to quality of service
Since 2011, our process for defining all transportation capacities has been ISO 9001 certified. This certification, which was renewed in 2015, is proof of Snam’s ongoing commitment to developing quality systems from software used to model networks and solve the fluid dynamics equations that regulate physical gas flows. In this regard, we are currently attempting to obtain ISO 9001 certification for all processes linked to Snam Rete Gas’s transportation business.
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2013 |
2014 |
2015 |
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Transportation |
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Transportation capacity allocated under contract / Available transportation capacity (entry points – foreign interconnection points) (%) |
87 |
85 |
85.6 |
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Compliance with time frames for issuing connection offers (%) |
100 |
100 |
100 |
||
Compliance with time frames for providing services subject to specific commercial quality standards (%) |
100 |
100 |
100 |
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Interruptions carried out with adequate warning (%) |
93 |
95 |
92 |
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Regasification |
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|
|
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Rispetto del tempo massimo per l’accettazione delle proposte di programmazione mensile delle consegne (%) |
100 |
100 |
n.r.* |
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Compliance with maximum interruption/reduction of capacity for maintenance work at the terminal (%) |
100 |
100 |
100 |
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Storage |
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|
|
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Storage capacity allocated under contract / Available storage capacity (%) |
86 |
100 |
100 |
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Compliance with time frames for providing services subject to specific commercial quality standards (%) |
100 |
100 |
100 |
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Connection flow lines subject to supervision (%) |
76 |
76 |
76 |
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Total capacity not made available following service interruptions/reductions (%) |
0 |
0 |
0 |
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Distribution |
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|
|
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Compliance with time frames for providing services subject to specific commercial quality standards (%) |
98.7 |
99.3 |
98.0 |
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Timeliness in customer appointments (%) |
99.5 |
99.3 |
98.4 |
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Share of high- and medium-pressure network subjected to inspection (%) |
37.2 |
46.3 |
49.2 |
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Share of low-pressure network subjected to inspection (%) |
35.1 |
44.4 |
45.5 |
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Compliance with emergency response call-out time (%) |
98.3 |
97.2 |
96.1 |
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