SNAM Sustainable Paths – 2015 Report on Corporate Social Responsibility

Main tools of engagement
Tools of engagement	People	Authorities and institutions	Local communities and associations	Customers	Suppliers	Investors and lenders	Media	Other operators
Institutional documents	Annual Report – Corporate Governance and Ownership Report – Remuneration Report – Sustainability Report – Financial statements of subsidiaries – 10-year transportation network development plan – Il Metanino report containing statistical data
Websites	Websites of all Group companies with specific dedicated areas
Social networks	Twitter – Youtube – Facebook – Google+ – Linkedin – Flickr – Instagram – Slideshare
Online areas	Corporate intranet			Customer portals	Supplier portal
Newsletters	Energies and special features					Fact Book The Snam shareholder News&Facts Financial Markets Review Sustainability – creating shared value Corporate Social Responsibility Review
Relations – meetings	Executive meetings Cascade Project Union representative meetings Workshops	Institutional presentations in Europe and Italy Participation in EU/Italian public consultations on policy issues Parliamentary and local hearings Meetings with ANCI Meetings with local authorities Meetings with the Electricity and Gas Authority Meetings with ACER Workshops	Public meetings Open council meetings Meetings with citizens Meetings with industry associations Participation in technical committees	Workshop	Workshop Exploratory meetings	Roadshows One-to-one meetings Group meetings Conference calls Sector conferences Site visits / Investor days	Press releases Press Conferences Conference calls Interviews	Operational meetings
Awareness-raising initiatives	Objective Safety Project Health project Corporate volunteering Ecologically		Schools Project Sustainable Paths series Tour of Italy in 80 Bookshops “M’illumino di Libri” Calendar		Spreading Global Compact principles Safety award
Surveys	Surveys Feedback questionnaires			Customer satisfaction analysis	Feedback questionnaires Special visits Document analysis