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Message from the CEO
Part one: Corporate Responsibility and Social Innovation
Company profile
Social Innovation from now into the future
Meeting the needs of a changing society
Welfare and Business
New relation models for social innovation
Sustainable development and social innovation in Italy
Sustainable Development Goals (SDG)
Evaluating businesses with regard to social innovation
A World running on Gas
Part two: CSR and performance
CSR and performance
2017 highlights
Snam in Sustainability Indexes
Snam’s profile
The new corporate structure
Development of the gas system
Key financial-economic results
Business activities
The approach to sustainability
Materiality analysis
The Stakeholder relationships
A web identity recognised on national level
Corporate Governance and business conduct
Management of the activities
The Board of Directors
The fight against corruption and illegality
The management systems for conducting business
Natural Gas and Climate change
The Sustainability of natural gas
The protection of air and the climate
Energy consumption
The production of energy from renewable sources
Greenhouse gas emissions
Direct CO
2eq
Emissions (Scope1)
Indirect CO
2eq
Emissions (Scope2)
Indirect CO
2eq
Emissions (Scope3)
Emissions trading
Nitrogen oxide emissions
Land and Environment
Infrastructure sustainability and safety
Protecting biodiversity
Water management
Waste management
People and teamwork
Employment
Employment trends in the year
Snam Diversity
Increasing skills and competences
Health and Safety, a constant commitment
Protecting health
Internal communication
Industrial relations
The supply chain
Growing with suppliers
Choosing suppliers
Reputational checks on suppliers
Supply chain monitoring
Development and quality of services
Regulations in Italy
European level integration
The development of services to facilitate the market
Information systems at the service of customers
Customer satisfaction
Letter of Assurance
Annex
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