Sustainability in business

Sustainability model

Ensuring adequate oversight of sustainability issues at all Snam companies, in line with Snam’s governance and guidelines

• “Sustainability Activities” procedure issued

• Operating instructions for gathering data and for reporting updated

• Key sustainability indicators (KPIs) reviewed

Development and sustainability
Sustainability in business
Toward the creation of shared value

Business ethics

Updating the Code of Ethics and disseminating the principles set out in the Code (and in Model 231) within the group, developing training courses for staff

• Created “Team 231”, which will handle the updating of the respective model

• “Anti-Corruption Guidelines” adopted by the Board of Directors

• Created Anti-Corruption Legal Support Unit

• Active participation by Snam in the working group on human rights sponsored by the Global Compact Network Italy

Ethics and Corporate Governance

Risk & Crisis management

Implementing integrated group risk management, including ethical, social and environmental risks

• Development and implementation of Business Continuity project

Service security and continuity

Training

Increasing the wealth of abilities and skills and maintain a high degree of staff involvement

• More than 187,100 hours of training provided in 2011 to more than 16,400 participants

• Involved 90% of the corporate workforce

Developing and making the most of human capital

Health and safety

Reducing accident rates through an integrated programme and implementing H&S management systems

• More than 30,000 hours of HSE training provided in 2011

• Continued the activities in the three-year “Objective Safety” programme

• Continued the implementation of H&S management systems at Stogit and GNL Italia with the goal of certifying them in 2012

• Instituted “District HSE Teams”

• Performed 359 HSEQ audits at operating units

• Activities are under way to make a computer application to support H&S processes

Health and safety

Valuing people

Implementing growth tracks and identify specific assessment methodologies based on role and seniority, also taking into account geographic mobility

• A specific two-year trainee programme was begun for university graduates just entering the workforce

• The “Peak Performance” project for operation heads was begun

• Prepared the “360° Outlook” initiative for the development of managers under 40

Developing and making the most of human capital

Internal com-
munications / Listening to people

Implementing communication and interaction tools and carrying out a group-wide climate survey

• Group intranet platform created

• Continued publishing the “Energia” newsletter distributed to all employees

• Held meetings planned under the “Sapernedi+” initiative to disclose values and strategies to the corporate workforce

Involvement and internal communication

Corporate welfare

Studying and carrying out initiatives to benefit employees

• Increased agreements for employees in different sectors (entertainment, culture, sports, travel and hotel stay deals)

Developing and making the most of human capital

Engagement model

Actions for involvement by type of stakeholder and enhancing communication with the media

• Specific initiatives for suppliers and for communities and territory were implemented

• Completed the restyling of the websites of all group companies

Stakeholders
Sustainability in business

Philanthropy

Defining an overall strategy consistent with business activities and launching initiatives on the subject

• Developed a structured internal sharing process that made it possible to carry out an engagement plan with non-profits (scouting, workshops and selection)

• Held “Volunteering Week”, which involved staff at San Donato Milanese and Turin sites

• The specific procedure for non-profit initiatives is in the process of being approved

Community and territory
Involvement and internal communication

Communities and Territory

Implementing actions for dialogue and involvement

• Carried out a pilot study for evaluating the socioeconomic impact of works

• Carried out a pilot survey on satisfaction with infrastructure execution

• Instituted an information booth in the Bordolano Town Hall for the new storage project

• Continued educational meetings at schools

• Organised open days at some plants

Community and territory

Institutions

Defining guidelines on relations with the government

• The specific procedure is in the process of being approved

Shareholders

Increasing information for institutional and retail investors

• Continued activity for communicating with the financial market (roadshows, sector conferences, group and one-to-one meetings)

Financial performance

Customers

Implementing sales process quality, traceability and transparency

• Obtained ISO 9001 certification for the transportation capacity process

• Upgraded websites for managing transportation capacity and storage capacity

• Held a meeting with representatives of transportation and storage service users to share new operating developments introduced to the websites

• Conducted a customer satisfaction survey for the storage business

Value for customers

Suppliers

Extending sustainability best practices along the supply chain

• Requested certification of HSEQ systems from new strategic suppliers

• Provided for certification of HSEQ systems by 2012 for existing strategic suppliers

• Organised the Suppliers’ Day for Sustainability, with the participation of about 75 companies

• Dissemination of the principles of the Global Compact by updating contractual documentation for all group companies

Ethics and Responsibility in Procurement

Climate change and energy efficiency

Limiting greenhouse gas emissions

• Continued activities for reducing gas leaks

• Continued activities for reducing energy consumption

• Increased the share of electricity produced from renewable sources

Carbon footprint and energy efficiency

Atmospheric emissions

Restricting nitrogen oxide emissions

• Continued programmes for installing low-emission turbines and equipment

Carbon footprint and energy efficiency
Other environmental performance

Biodiversity

Integrating biodiversity into the sustainability policy

• Approved a new sustainability policy including guidelines for safeguarding the biodiversity of ecosystems

Biodiversity

Land recovery

Reclamation of sites contaminated by previous industrial activity

• Continued projects relative to plants undergoing reclamation activity

Other environmental performance

Water

Reducing draws and optimising water discharges

• Installed phyto-purification equipment for waste water discharges

Other environmental performance

Waste

Increasing waste sorting and recycling

• Increased waste sorting at the San Donato Milanese, Turin and Crema sites

Other environmental performance

Noise emissions

Mitigating emissions from the most exposed facilities

• Continued monitoring and soundproofing of some reduction cabins

Other environmental performance

Landscape

Reducing the visual impact of infrastructure

• Completed the study for defining the planting standard for well areas

• Pilot carried out in Minerbio 85 well area