Management procedures and systems

Snam believes that transparency and clarity in defining roles and responsibilities, reducing “grey areas” and differences of interpretation, are essential for the proper application of all of the standards that govern the management of all corporate activities. The reference documents for employees, which provide directions in this regard, are therefore very important.

In 2013, the Corporate System Framework was created. This document represents the highest point of the pyramid of Snam’s regulatory system, and was created to upgrade and simplify the structure of the previous Organisational Manual, adapting it to organisational changes and new corporate challenges. The new document brings together the corporate regulations within a framework structured into 24 processes (seven business processes and 17 staff processes).

SNAM GROUP PROCESSES

The Corporate System Framework represents a different approach, not only in terms of its content, but also in its form and the way it is used. The aim was to create a simple document that could be accessed immediately and applied across the entire Group, including to employees working abroad. Since Snam is now operating in an international context, this aspect was a special area of focus for a business that has set its sights on the international markets and intends to grow further in this direction. The document has therefore been translated into English and French, so that personnel abroad can use it as a reference. For the same reason, references to Italian entities, institutions and laws have been removed.

To manage some specific areas, such as occupational health and safety, the environment, the quality of services provided and, more recently, energy performance, Snam also decided to adopt a range of specific management systems and to obtain certification for these under the most widely recognised international standards.

New certifications were obtained in 2013, and all the activities required to maintain certification were implemented, including 312 audits (256 internal audits performed by specialist staff and 56 by external firms). To check that the management systems used are effective 40 health, safety and environment audits were carried out on contractors operating at the worksites.