Information systems at the service of customers
The Company offers its customers an information channel aimed at facilitating promptness and flexibility in communication that provides information in a “smart” way depending on needs, as well as direct and informal communication in a “chat” mode. The portal provides customers with a system of widgets and notifications which can be customised.
In 2018 the “myg@sview” portal was implemented further also thanks to suggestions from operators, through the
release of new widgets, for example, with the possibility of extracting the data displayed, indicate the number and details of reduction points and/or breaks in transport capacity, report the failure to declare subscription to the alternative transport service, indicate the total amount of transport and balancing invoices with details of those which are past due or due. In addition, the widgets show the gas in stock and guaranteed, broken down by type of service indicating the daily gas price and unbalance.
The project for the total revision of the company website was launched, redefining the sections for the gas transport,
storage and regasification businesses with the aim of improving the user-friendliness of the information for customers also introducing the new graphics.
Main online systems at the service of customers
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2016 |
2017 |
2018 |
Transportation |
|
|
|
Active customers (shippers) (no.) |
136 |
128 |
136 |
New connection agreements for delivery/redelivery/interconnection points (no.) |
45 |
78 |
88 |
Transportation capacity allocated under contract / Available transportation capacity (entry points – foreign interconnection points) (%) |
72 |
71 |
79 |
Compliance with time frames for issuing connection offers (%) |
100 |
100 |
100 |
Compliance with time frames for providing services subject to specific commercial quality standards (%) |
100 |
100 |
100 |
Interruptions carried out with adequate warning (%) |
98 |
98 |
97 |
Regasification |
|
|
|
Active customers (shippers) (no.) |
4 |
4 |
2 |
Compliance with the maximum time to accept proposals for monthly scheduling of deliveries (%) |
100 |
100 |
100 |
Compliance with maximum interruption/reduction of capacity for maintenance work at the terminal (%) |
100 |
100 |
100 |
Storage |
|
|
|
Active customers (shippers) (no.) |
91 |
89 |
91 |
Storage capacity allocated under contract / Available storage capacity (%) |
100 |
99.9 |
99.7 |
Compliance with time frames for providing services subject to specific commercial quality standards (%) |
100 |
100 |
100 |
Connection flow lines subject to supervision (%) |
100 |
100 |
100 |
Total capacity not made available following service interruptions/reductions (%) |
0 |
0 |
0 |
In 2018 the Company embarked on a project (Jarvis) aimed at improving its internal commercial platform. Workshops dedicated to customers were held during the research phase in order to design the new information system together.
The Jarvis project, by actively involving customers, is designed to review the commercial platform on the basis of the feedback received from customers and adopt a renewal process for services and technologies to support all transport, storage and regasification commercial processes. The project also aims to promote the offering of integrated services for the Italian market and enable possible developments for the overseas market.