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GOVERNANCE |
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Area of relevance |
KPI |
Actions carried out in 2012 |
In this Report |
Actions to be implemented |
Business ethics |
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Snam Rete Gas issued Code of Ethics. |
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Disseminate the principles and content of the Code of Ethics, Model 231 and anti-corruption and anti-trust policy, via training courses and specific initiatives. |
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All of the group’s Codes of Ethics published under the new corporate identity and delivered directly to all employees. |
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Management System Guidelines (MSG) on anti-corruption and anti-trust matters adopted. |
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Specific training continued, with 2,268 hours delivered (Code of Ethics, Model 231, anti-corruption, anti-trust) with 595 attendances. |
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Continued participation in activities promoted under Global Compact. |
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Sustainability model |
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Sustainable development policy updated. |
Keep active, implement and update the corporate sustainable development model, ensure adequate supervision of matters relating to sustainability. |
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Corporate regulations on “sustainability activity” updated. |
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Continued development of “Shared Value” approach. |
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Risk and crisis |
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New Business Continuity Management policy published. |
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Ensure a continuous cycle of improvement in the Crisis Management Model. |
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Business Continuity Management procedure issued. |
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Business Continuity management system adopted. |
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Crisis Management Model created and adopted. |
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Procedure issued containing final instructions for identifying and managing emergency/crisis situations. |
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PEOPLE |
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Area of relevance |
KPI |
Actions carried out in 2012 |
In this Report |
Actions to be implemented |
Listening |
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Internal climate survey carried out (Snam group). |
Analyse the results of the climate survey. Plan and implement appropriate improvement actions. |
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Internal communication |
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Periodical newsletter, Energie, which follows corporate and market developments, was distributed to all employees. |
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Reinforce cascading communication of corporate objectives, and enhance information channels with the support of the intranet. |
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Speciali di Energie, a supplement to the newsletter that looks in more depth at group regulations, rules and procedures, was published. |
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More than 50 news items on results, the group’s future goals, sustainability, occupational safety and corporate events were published. |
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Initiatives in favour of employees |
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Programmes continued to ensure continuity of the corporate welfare system following unbundling of the Snam group from Eni. |
Review current welfare services/initiatives and propose solutions for improvement. |
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The intranet section on Services to Personnel, wholly dedicated to the corporate welfare, was updated. |
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Health and safety |
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Awareness and involvement initiatives under the “Objective: Safety” plan continued. |
Develop the “Objective: Safety” project, launching joint initiatives by all the group companies. |
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OHSAS 18001 certifications obtained for Snam, GNL Italia and Stogit. |
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Training activities continued, with 26,959 hours delivered and 4,062 attendances. |
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Snam Rete Gas suppliers were involved in the issue of safety, with the “My safety is your safety” workshop. |
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Safety prize for suppliers established by Italgas. |
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Valuing people |
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Verification and optimisation of competitive positioning and fairness in remuneration practices for managerial and professional human resources. |
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Implement a growth pathway for young, recently recruited graduates, to create opportunities for meeting and integration. |
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648 jobs assessed and approved on the basis of Complexity, Responsibility, Experience and Autonomy (CREA). |
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Individual business and sustainability objectives assigned to senior executives and managers. |
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160,771 hours of training delivered in total, with 15,639 attendances. |
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STAKEHOLDER ENGAGEMENT |
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Area of relevance |
KPI |
Actions carried out in 2012 |
In this Report |
Actions to be implemented |
Relations with rating agencies and bondholders |
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Took part in the surveys of the main financial and sustainability rating agencies. |
Consolidate relations with the rating agencies and implement disclosure to bondholders. |
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Launched a communication process for bondholders and market analysts. |
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Shareholder relations |
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Communication activities were pursued to allow shareholders and the financial market to assess the Company’s value creation levers. |
Increase disclosure to institutional and retail investors. |
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Customer relations |
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Activities for implementation of the web portals continued. |
Develop and apply methods to measure customer satisfaction levels and main high service quality. |
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Storage and transportation customer satisfaction surveys carried out. |
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Relations with communities and regions |
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A green space by the sea near Porto Venere, owned by Snam and environmentally rehabilitated, was opened to the community. |
Organise occasions for meeting and dialogue with the region. |
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Initiatives to assist the Emilia Romagna region after the earthquake events were supported. |
Service security, continuity and quality, |
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Spaces in the Italgas Museum were made available for the “Thursday Laboratories” educational initiative. |
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Plant open days were organised. |
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The book Sentieri sostenibili. |
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Preventative meetings held to present new development projects. |
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Supplier relations |
Monitoring of critical suppliers continued. |
Increase information on corporate and environmental responsibility to prevent risks and harm to image and reputation. |
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Dissemination of the principles of the Global Compact continued. |
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Project launched to revamp the supplier portal with a specific area for sustainability. |
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New agreements signed on the dissemination of legal compliance protocols. |
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Relations with institutions and associations |
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Institutional relations maintained, in a more autonomous way, after the change to the new ownership structure. |
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Define guidelines for relations with public administrations in line with changes in the ownership structure. |
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Snam/Confindustria autonomy agreement signed. |
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Increase in number of associations to which Snam belongs. |
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ENVIRONMENT |
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Area of relevance |
KPI |
Actions carried out in 2012 |
In this Report |
Actions to be implemented |
Water |
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Sites identified for installation of new phytoremediation plants. |
Reduce withdrawals and rationalise water discharges. |
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Biodiversity |
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Environmental restoration, cultivation treatments and environment monitoring continued. |
Integrate existing documentation on planning and construction of plants (compression stations) with operating instructions on biodiversity. |
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Reclamation |
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Water monitoring and pumping took place. |
Pursue reclamation activities for environmental recovery of polluted sites. |
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Climate change and energy efficiency |
Gas recompression took place for natural gas recovery. |
Reduce natural gas emissions. |
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Replacement of pneumatic gas valves at some plants. |
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Replacement of cast-iron pipes continued. |
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Photovoltaic plants installed on self-owned buildings. |
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Supply of electricity from renewable sources increased for the two-year period 2013/2014. |
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Atmospheric emissions |
Programmes for installation of DLE turbines continued. |
Install low-emission turbines and equipment. |
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Noise emissions |
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Noise abatement monitoring and actions carried out. |
Monitor the most exposed plants and plan potential soundproofing actions. |
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Mitigation |
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New planting took place. |
Reduce visual impact in the area of the wells. |
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Management systems |
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All existing ISO 14001 standards maintained. |
Implement energy management system. |