Monitoring the quality of services: Network Codes
Snam’s regulated market activities are regulated by the Network Codes, which govern the procedures for transport, storage, regasification, management, planning, development and maintenance of the national gas network, as well as dispatching and metering activities.
Within the Network Codes there are a number of indicators for monitoring the quality of the service offered, for which, also in 2020, a high performance was recorded. Compliance with these indicators is fundamental for a quality service, so much so that failure to comply with some of them generates automatic compensation for customers.
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2018 |
2019 |
2020 |
|---|---|---|---|
Transport |
|
|
|
Active customers (shippers) (no.) |
136 |
150 |
145 |
New connection agreements for delivery/redelivery/interconnection points (no.) |
88 |
123 |
103 |
Transportation capacity allocated under contract / Available transportation capacity(entry points – foreign interconnection points) (%) |
79 |
64 |
57 |
Compliance with time frames for issuing connection offers (%) |
100 |
100 |
100 |
Compliance with time frames for providing services subject to specific commercial quality standards (%) |
100 |
100 |
100 |
Interruptions carried out with adequate warning (%) |
97 |
97 |
95 |
Regasification |
|
|
|
Active customers (shippers) (no.) |
2 |
6 |
5 |
Compliance with the maximum time to accept proposals for monthly scheduling of deliveries (%) |
100 |
100 |
100 |
Compliance with maximum interruption/reduction of capacity for maintenance work at the terminal (%) |
100 |
100 |
100 |
Storage |
|
|
|
Active customers (shippers) (no.) |
91 |
83 |
91 |
Storage capacity allocated under contract / Available storage capacity (%) |
100 |
100 |
100 |
Compliance with time frames for providing services subject to specific commercial quality standards (%) |
100 |
100 |
100 |
Connection flow lines subject to supervision (%) |
100 |
100 |
100 |
Total capacity not made available following service interruptions/reductions (%) |
0 |
0 |
0 |